Overseas Big Web Auction
Consignment Terms

Mandarake On-Hand Storage Consignment Sales Service
Summary of Terms and Key Points

1. Service Overview

• Consignors can list items for auction while retaining physical possession.
• Open to both domestic and overseas consignors.
• Consignors are responsible for shipping directly to buyers after the sale.

2. Membership Requirements

• Mandatory member registration with identity verification (official ID).
• Membership may be refused or revoked for false information or non-compliance.

3. Listing Procedures and Contract Formation

• Detailed item information, condition reports, and photos must be submitted.
• Mandarake may reject listings at its discretion.
• Agreement is established upon mutual confirmation of terms.
• Mandarake controls pricing, sales strategy, and promotions.

4. Auction Sales and After-Sale Responsibilities

• Auctions follow Mandarake’s operational guidelines.
• Consignors must ship within 3 days of payment confirmation.
• Buyers have 5 days after delivery to dispute authenticity or condition.
• Returns only allowed for serious issues (e.g., counterfeit items).
• In case of approved returns, consignor bears all costs.

5. Fees and Deposits

• Listing is free. Applicable fees include:
• 20% sales commission on successful transactions.
• Authenticity appraisal fees (if requested).
• 5% refundable deposit on the starting price (subject to forfeiture for violations).

6. Shipping and Data Handling Obligations

• Consignors handle all shipping, including packaging, tracking, insurance, and customs.
• Shipping details must be reported to Mandarake.
• Buyer data may only be used for shipping purposes and must be deleted after use.

7. Prohibited Actions

• Listing stolen goods, counterfeits, or infringing items.
• Providing false/misleading descriptions or photos.
• Direct dealings with buyers outside Mandarake’s system.
• Violations may lead to listing cancellation, suspension, deposit forfeiture, and liability for damages.

8. Cancellation and Penalties

• Cancellation fees apply based on auction stage (5%–20% of starting price).
• Penalties may apply even before auction notice is published.
• Force majeure cases may be handled separately.

9. Liability and Disclaimers

• Mandarake disclaims liability for auction outcomes, payment defaults, shipping risks, and system failures (except in cases of gross negligence).
• Consignors bear full responsibility for shipping and insurance.

10. Legal Jurisdiction, Amendments, and Anti-Social Force Clause

• Governing law: Japanese law.
• Jurisdiction: Tokyo District Court.
• Mandarake may amend terms with prior notice of significant changes.
• Consignors must have no ties to criminal or anti-social organizations.